- Managed end-to-end campus IT infrastructure, including desktops, VoIP systems, network printers, and classroom AV hardware.
- Provided tier-1 to tier-3 technical support for faculty and staff via ticketing systems and in-person resolutions.
- Architected modernized infrastructure designs to optimize operational efficiency while maintaining full backward compatibility.
- Administered cloud and backend environments, managing Microsoft Entra ID, Intune, Azure, Power BI, and Microsoft 365.
DemetriusAKing
“Magic Hands”
Professional IT Manager | IT Systems Architect
“Magic Hands”
About
The work, the teams, the systems.
IT manager with 20+ years of professional experience in systems engineering, network engineering, infrastructure, and organizational management.
Skilled in technical leadership with a keen attention to detail, excelling in advanced troubleshooting through an analytical approach.
Highly enthusiastic about building cross-functional teams and mentoring team members to succeed in relationships with executives, peers, and clients.
- Dynamic team leadership
- Troubleshooting expert
- Relationship builder
- Strategic planning
- Process improvement
- Risk management
- Analytical thinking
- Customer focused
Experience
Twenty years of infrastructure, leadership, and delivery.
- Architected core internal infrastructure for a start-up MSP, establishing customer support tools, SLAs, and recurring contract frameworks.
- Led end-to-end client deployments, modernizing full-stack physical and digital infrastructure through structured cabling, hardware installation, and cloud security integration.
- Optimized client IT environments using Microsoft Entra ID, Intune, and Power BI to maximize uptime and deliver tailored operational analytics.
- Managed regional project roadmaps, leading weekly client engagements to track milestones, resolve critical issues, and drive corrective action plans.
- Delivered executive status updates to senior leadership, leveraging Power BI visualizations to outline risk mitigation strategies and resolution timelines.
- Optimized LAN/WAN performance and documentation, assessing bandwidth demands to enhance connectivity and streamline operational workflows.
- Led a team of eight engineers, driving performance improvements and optimizing ticketing workflows through Power BI metric tracking and analytics.
- Cultivated strategic client relationships, analyzing technical environments to recommend and deploy tailored technology solutions.
- Elevated overall service quality and client trust, strengthening infrastructure reliability while fostering rapport with stakeholders.
- Managed the largest customer accounts, providing technical and non-technical support.
- Installed, upgraded, and managed server hardware within the company datacenter.
- Built complete Hyper-V and Active Directory environments and performed live migrations onto new hardware.
- Managed backup solutions across multiple platforms and customer environments.
- Monitored internal network performance and server loads, coordinated system-wide events and outages, and performed server maintenance.
- Supported hardware and software troubleshooting for internal users.
- Managed and supported Windows Exchange, Active Directory, and VMware installs for over 2,000 users.
- Implemented and managed automated backup systems.
- Managed and supported network infrastructure across multiple hotel properties, ensuring reliable connectivity for guests and staff.
- Configured and troubleshot firewalls, switches, routers, load balancers, and wireless access points.
- Designed and maintained IP addressing schemes, VLANs, and network subnets for hotel environments.
- Built the team’s internal knowledge base, later adopted company-wide to standardize troubleshooting and documentation.
- Traveled nationwide to design and deploy wired and wireless networks for enterprise clients across multiple industries.
- Installed and configured complete network infrastructures, including switches, routers, firewalls, and wireless access points.
- Led on-site network deployments from initial installation through configuration, testing, and production handoff.
- Deployed solutions for clients including Chick-fil-A, Love’s Travel Stops, Pilot, hotel brands, hospitals, and nursing homes.
Skills
Cloud, platforms, and the stack underneath.
Cloud
- AWS
- Google Cloud
- Azure
- Intune
- Entra
- SaaS
- DaaS
- IaaS
Enterprise platforms
- Power BI
- Salesforce
- ServiceNow
- Jira
- ConnectWise
- QuickBooks
- RingCentral
Enterprise OS
- Windows
- Linux
- macOS
- ESXi
Networking & operations
- VPN
- DNS
- Routing
- NAS
- SAN
- TCP/IP
- Load balancing
- SCCM
- PowerShell
- MySQL
Security
- CyberCNS
- Webroot
- Huntress
- Defender
- ThreatLocker
Education
- B.S. Business Administration — Colorado Technical University
- Mount San Antonio College
- Delaware County Community College
Work
Selected projects and practice.
Creative
Material beyond the résumé.
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